Refund Policy

This Refund Policy describes refund terms and conditions for purchases made through the FastenKey website https://fastenkey.com (the “website”), which is owned and operated by Inkwell OU, registered at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117; registration number: 16982927. By purchasing on the website, you agree to be bound by this Refund Policy.

1. Refund Eligibility

1.1. FastenKey offers a 30-day refund policy for e-book purchases. If you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of purchase.

1.2. To be eligible for a refund, your request must meet the following criteria:

1. The refund request must be submitted within 30 days from the date of purchase.
2. The e-book must not have been accessed, downloaded, or viewed.

2. Refund Process

2.1. To request a refund, please contact our customer support team at assist@fastenkey.com. You must provide your order number and the reason for your refund request.

2.2. Once your refund request is received and approved, we will process the refund to the original payment method within a reasonable timeframe.

3. Non-Refundable Items

3.1. Certain items are not eligible for refunds, including:

1. E-books that have been accessed, downloaded, or viewed.
2. Gift cards or promotional codes.

4. Exchanges

4.1. We do not offer exchanges for e-book purchases. If you would like to exchange an e-book for another title, you must request a refund for the original purchase and place a new order for the desired title.

5. Contact Us

5.1. If you have any questions or concerns about this Refund Policy, please get in touch with us at assist@fastenkey.com.

6. Changes to this Refund Policy

6.1. We reserve the right to update or modify this Refund Policy at any time without prior notice. We will notify you of any changes by posting the updated Refund Policy on the website. Continued website use after such changes shall constitute your acceptance of the modified Refund Policy.